Responsible Gaming

Gaming Should Be Entertainment

At Pokiesurf, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

If you find that your gaming habits are causing concern, we encourage you to seek help immediately.

Age Verification

In Australia, you must be 18 years of age or older to participate in online gambling activities. We take age verification seriously and reserve the right to request proof of identity at any time.

If you are under 18, please do not attempt to access gambling services on this site.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to try to recover money
• Hiding your gambling activity from family or friends
• Gambling to escape problems or negative feelings
• Difficulty controlling or reducing your gambling
• Neglecting work, study, or personal relationships due to gambling
• Borrowing money to gamble or cover gambling debts
• Experiencing anxiety or irritability when trying to reduce gambling
• Lying about the amount of time or money spent gambling

Self-Help Tools & Features

We provide responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified period
• Loss Limits: Restrict the amount you can lose during a gaming session
• Reality Checks: Receive notifications about how long you've been playing
• Session Time Limits: Set automatic session timeouts to encourage breaks
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
• Account Closure: Permanently close your account if needed

To access these tools, log into your account and navigate to your Responsible Gaming settings.

Support Organizations

If you need help, professional support is available. Please reach out to one of these organizations:

Australia

• Gambling Help Online - Free, confidential support and counselling for problem gambling
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (24/7 helpline)

United Kingdom

• GamCare - Free, confidential counselling and support
  www.gamcare.org.uk
• GamStop - National self-exclusion scheme for online gambling
  www.gamstop.co.uk

Canada

• Responsible Gambling Council - Prevention and treatment resources
  www.responsiblegambling.org

United States

• National Council on Problem Gambling - Helpline and referral services
  www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) - Federal Centre for Health Education
  www.bzga.de

Take Action Today

If you believe you may have a problem with gambling, please don't hesitate to seek help. There is no shame in reaching out—professional support is available and effective.

Remember: You are not alone, and help is just a phone call or click away.

Contact one of the support organizations listed above, or speak with a healthcare professional in your area.

Pokiesurf is committed to promoting responsible gaming. If you have questions about our responsible gaming policies, please contact our support team.